Shipping policy

Order Processing

All orders are processed within 1 business day (Monday–Friday).

  • Orders placed on weekends or bank holidays will be processed the next working day

  • During peak periods, processing times may be slightly longer

Shipping Method

We ship all orders via Royal Mail.

  • Standard delivery is typically 2–4 working days after dispatch

  • Faster delivery options may be available at checkout

Dispatch Times

We aim to dispatch orders the next business day after purchase.

  • Orders placed before [cut-off time, e.g. 2pm] may be dispatched the same day

  • Dispatch times are not guaranteed and may vary during busy periods

Delivery Times

Delivery times are estimates, not guarantees.

  • Delays caused by Royal Mail, weather, or external factors are outside of our control

  • We are not responsible for delays once the order has been dispatched

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected delivery method.

Incorrect Address

It is the customer’s responsibility to provide accurate shipping details.

  • We are not responsible for orders lost or delayed due to incorrect addresses

  • Additional charges may apply for redelivery

Lost or Delayed Orders

If your order has not arrived within 7 working days of dispatch:

  • Please contact us at Real.OfficialHelp@gmail.com

  • We will investigate with Royal Mail and assist where possible

Contact

For any shipping queries, contact:
Real.OfficialHelp@gmail.com