Cancellation policy
Subscriptions (Subscribe & Save)
You can cancel, skip, pause or reschedule your subscription at any time from the Manage Subscription link in your account, or by emailing info@realsupplements.co.uk from the email address on your order.
- To avoid being charged for your next delivery, cancel before your next billing date.
- Cancellation stops all future orders. Anything already billed or dispatched is handled under our Refund Policy.
- Any minimum term or introductory discount conditions are shown at the point of purchase and apply as displayed.
Pre-orders
Pre-orders are charged in full at checkout. You can cancel a pre-order for a full refund at any time before dispatch —
email info@realsupplements.co.uk with your order number.
Returns
You have 14 days from the day your order arrives to tell us you want to return it, and a further 14 days to send it back. Email info@realsupplements.co.uk with your order number before posting anything.
Items must be unused, unopened, and in their original sealed packaging.
For hygiene and safety reasons we can't accept returns on opened supplements — unless the product is faulty, in which case your statutory rights apply in full.
Damaged or faulty items
If your order turns up damaged or something's wrong with it, email us — ideally within 48 hours of delivery, because that's the window that lets us claim against the courier. A quick photo speeds everything up. Where there's a genuine fault you'll get a replacement or a full refund, including your return postage. Nothing in this policy reduces your statutory rights under the Consumer Rights Act 2015.
Pre-orders
Pre-orders are charged in full at checkout and can be cancelled for a full refund at any time before dispatch — just email us with your order number.
Subscriptions
Cancelling or changing a subscription is covered by our Purchase Options Cancellation Policy. Refunds for subscription orders already billed follow the same rules as everything else on this page.
If your order turns up damaged or something's wrong with it, email us — ideally within 48 hours of delivery, because that's the window that lets us claim against the courier. A quick photo speeds everything up. Where there's a genuine fault you'll get a replacement or a full refund, including your return postage. Nothing in this policy reduces your statutory rights under the Consumer Rights Act 2015.
Pre-orders
Pre-orders are charged in full at checkout and can be cancelled for a full refund at any time before dispatch — just email us with your order number.
Subscriptions
Cancelling or changing a subscription is covered by our Purchase Options Cancellation Policy. Refunds for subscription orders already billed follow the same rules as everything else on this page.
Refunds
Once your return arrives and we've checked it, we'll confirm the outcome by email. Approved refunds go back to your original payment method and are processed within 2 weeks. Original shipping costs aren't refundable unless the item was faulty.
Return shipping
Return postage is your responsibility unless the item is faulty. Use a tracked service — we can't refund parcels that never reach us.
Exchanges
We don't do direct exchanges — return the item and place a fresh order, it's faster for everyone.
Contact
info@realsupplements.co.uk — include your order number and we'll sort it.